Created for those who are looking for the best olive oil at this time on Earth! ☎ +359 88 226 8693

Returns and Complaints

Right of withdrawal — 14 days

As a consumer you may withdraw from the contract within 14 days of the day you receive the goods (for several parcels, from receipt of the last one), without giving any reason.

How to withdraw

Fastest — with the button below: enter your order number and email, confirm, and you immediately receive an email confirming that we have received your withdrawal.

Withdraw from the contract here

You can also email noindiano@extravirgin.bg, call +359 88 226 8693 or use the model form below. It is enough to send your withdrawal before the 14 days are over.

Returning the goods and your money

  • Send or bring the goods back within 14 days of your withdrawal to: 20 Hristo Smirnenski Blvd., 1164 Sofia, Bulgaria (our shop).
  • You bear the cost of returning the goods.
  • We refund all payments, including standard delivery to you, within 14 days of receiving your withdrawal, using the same payment method. For cash on delivery, to a bank account you give us. We may wait until we receive the goods or proof that you have sent them.
  • You are only liable for a loss in value if you handled the goods more than necessary to establish their nature and characteristics (for example, an opened and used bottle).

When the right of withdrawal does not apply

  • Cosmetics and other sealed goods that are not suitable for return for health protection or hygiene reasons, if you unsealed them after delivery.
  • Goods that deteriorate quickly or have a short shelf life.

Closed, unopened and sealed products can be returned without any problem.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract:

To ExtraVirgin.BG Ltd., 10 Milin Kamak St., 1421 Sofia, Bulgaria, noindiano@extravirgin.bg
I hereby give notice that I withdraw from my contract of sale of the following goods: …
Ordered on / received on: …
Order number: …
Name of consumer: …
Address of consumer: …
Signature (only if this form is notified on paper): …
Date: …

Complaints (defects or wrong goods)

If a product is damaged, past its date or not what you ordered, contact us by email, phone or in the shop — ideally with a photo. The legal guarantee is 2 years (for goods with a shelf life, until the expiry date). We resolve complaints within 1 month by replacement or refund, at our cost.